Terms of service

These conditions below apply to trading in the online store and deviations from these are only valid if both parties have signed a special agreement that regulates this. When trading goods that are not presented in the online store, conditions that are established when placing an order for this item apply. All prices are stated in Swedish kronor (SEK) and include 25% VAT. - You as a customer must be 18 years of age to be able to buy goods over the Internet. If you are younger than 18, parental approval is required. All image information can not be guaranteed to reproduce the exact appearance. We do our best to ensure that the image information reproduces the product in the most accurate way possible, but there may be discrepancies between the product image and the product in question. All goods that are marketed and presented in the online store are in stock unless otherwise stated. Stock status is continuously updated manually, and we therefore reserve the right to make minor deviations. If the product cannot be delivered, the customer is contacted directly via e-mail or telephone. Your contact information will only be seen and processed by Guldmakeriet, so that we can take care of you in a good way and simple way. Your contact information will never be sold or distributed to third parties without your approval. All frauds or attempted frauds are reported to the police and Guldmakeriet reserves the right to cancel the purchase if fraud is feared. Guldmakeriet reserves the right to make typos, product changes, changed product offers, any color deviations, price changes, incorrect prices and final sales. In cases where there is an obvious error in, for example, the price statement, this may force Guldmakeriet to cancel the purchase and refund any amount paid within 10 days. Guldmakeriet can cancel the purchase at any time during the course of the transaction when any of the reasons invoked under this item are discovered. Reasons to cancel the purchase must be clearly reported to the customer in connection with the cancellation of the purchase. Cancellation after Guldmakeriet has submitted an order confirmation is not possible. Products that are specially manufactured or changed in size for a certain customer do not apply to the right of exchange, open purchase or right of withdrawal. -Cancellation is not valid until the customer has received confirmation from Guldmakeriet by e-mail. These terms of purchase are applicable if Swedish or other applicable law does not prescribe terms, which are in conflict with these. For private consumers, the Consumer Purchase Act and the Distance Contracts Act apply here, which also includes protection for Guldmakeriet.

PAYMENT

In addition to the stated prices, only a shipping fee of SEK 150 will be added for shipping worldwide. Payment is made by credit / debit card via Paypal, which enables payment with Visa, MasterCard, and American Express. If you choose to pay by card, we do not charge a card fee. In the event of a return, a refund will be made to the card used in the purchase. When you pay by card, the payment is handled by our payment partner Paypal to guarantee a fast and secure payment. Guldmakeriet never saves your card details.

DOMESTIC DELIVERIES

Our ambition is to deliver your goods within 2-5 working days, with reservation for delays. In the event of a delay of more than 5 working days, you will be contacted for a new proposed delivery time. In the event of a delay, you always have the right to cancel your purchase. When buying our specially designed jewelery, delivery takes up to 14 days unless we have agreed otherwise. In Sweden, we send all our packages with Postnord AB and are sent as registered post. Your package will be picked up at the nearest service representative. All shipments by post are announced, so be sure to enter the correct mobile number and correct email address. To collect your package, you need a parcel number / shipping ID and identification. You can always follow your shipment through the link "Track my shipment" that you receive in your order confirmation. All packages remain at the delivery points for 14 days before they are returned to us, read more about this under Unredeemed packages. If you believe that Postnord AB delays delivery in such a way that you no longer want delivery of an order, it is your responsibility that the order is canceled in accordance with Guldmakeriet's purchase terms.

UNRELEASED PACKAGES

Untriggered packages are not covered by the right of withdrawal according to the Distance and Home Sales Act. For packages that are not picked up, a fee of SEK 299 is currently charged. This corresponds to the costs that it caused us to send out the package and received it in return. Possibly unpaid invoice is sent for collection.

RETURNS & CHANGE

You always have 14 days of open purchase in accordance with the Distance Contracts Act. This presupposes that the product is returned in original condition, ie unused and with all labels and packaging retained. Of course you have the right to try the product. Products that are specially manufactured or changed in size for a certain customer do not apply to the right of exchange, or right of withdrawal. All returns must be sent as registered post with the post office. For returns, you are responsible for return shipping. Package the return the same way you received it and save the receipt on the shipment. When your return is administered, you will receive confirmation of this via email. The administration usually takes place 3-5 working days after we have received your return.

Guldmakeriet
St Nygatan 25
211 37 Malmö
Questions: info@guldmakeriet.eu, +46 (0)40-123 133