Terms & Conditions

This may seem stiff and boring but is for the good of all :)

GENERAL CONDITIONS
These terms and conditions below apply to trading in the shop and the deviations from them are valid only if both parties have signed special agreements regulating this. In trade of goods that do not are presented in the online store to conditions established by the final order of this product.

- All rates are quoted in Swedish kronor (SEK) and include 25% VAT.
- You, the customer must be 18 years of age to get buy goods over the Internet. Are you younger than 18 need parental consent .
- All pictures can not guarantee correct appearance . We do our best to make the image information to produce the product as accurately as possible , but there may be discrepancies between the product image and the actual product.
- All goods are marketed and presented in the online store are in stock unless otherwise stated . Availability is updated continuously manually , and we reserve because of minor discrepancies . If the item can not be delivered , contact the customer directly via email or telephone.
- Your contact information will only be seen and treated by Guldmakeriet , this to us in a simple way to take care of you in a good way . Your contact information will never be sold or otherwise transferred to third parties without your approval.
- Any fraud or attempt at fraud will be prosecuted and Guldmakeriet reserves the right to cancel the order if fraud is feared .
- Guldmakeriet responsible for any typographical errors , product changes , changes in product offerings , any color deviations , price changes, incorrect prices and final sale. In cases where there is manifest error in the example price schedule can be forced Guldmakeriet to cancel the order and refund any amount paid within 10 days. Guldmakeriet can cancel the purchase at any time during the business transaction when any of the below this point the reasons given are discovered. Reasons to cancel the purchase to be clearly explained to the customer in connection with the order being canceled.
- Cancellation after the Guldmakeriet left the order confirmation is not possible. Products that are custom made or changed in size for the particular customer, not replacement , purchase or withdrawal.
- Cancellation is not valid until the customer has confirmed Guldmakeriet by email .
- These conditions of sale are applicable if Swedish or other applicable law not provide conditions that are in conflict with them . For residential consumers, the Consumer Sales and Distance Contracts which also includes protection for Guldmakeriet.

PAYMENT
-In addition to the prices quoted will be in Sweden only shipping fee of 120 SEK
-The payment is made with credit card or paypal via the internet, which allows payment by Visa, MasterCard, and American Express. There is also the possibility of direct bank transfer via Bill Mate. Direct Bank Transfer is only available for Swedish residents.
-If you choose to pay by card, we charge no card fee. In case of a return, a refund to the card used for the purchase. When you pay by card payment is handled by our payment partner Bill Mate or Paypal to guarantee a fast and secure payment. Guldmakeriet never store your card details.

HOME DELIVERY
Our ambition is to deliver your goods within 2-5 working days , subject to delays. At more than 5 working days late you will be contacted for new proposed deadline . In case of delay , you always have the right to cancel your purchase . When purchasing our custom designed jewelry delivery takes up to 14 days if we have not agreed on anything else.
- In Sweden , we send all our packages with Posten AB and sent as registered mail . Your package will for pick-up at your nearest service center.
- All consignments of record is notified , was therefore careful to enter the correct mobile number and the correct address. To pick up your package you need tracking number / shipping ID and ID. You can always track your shipment through the ” Track My Shipment ” you receive your order confirmation . All packages will remain at the delivery points for 14 days before being returned to us , read more about this in collected packages .
- If you believe Posten AB delaying delivery in such a way that you no longer wish to deliver order , it is your responsibility that your order is canceled in accordance with Guldmakeriets conditions of sale.

UNCLAIMED PACKAGES
-Unclaimed packages are not covered by steam right under Distance Selling Act. For packages that are not picked up will be charged a fee of currently 299 kr. This represents the costs that it caused us to send out the package and received it in return.
-Any unpaid bill sent to a collection agency.

RETURNS & LOOT
- You always have 14 days in accordance with the Distance Contracts. This assumes that the goods are returned in their original condition, ie unused and with all labels and packaging retained. Of course you have the right to test the product. Products that are custom made or changed in size for the particular customer, not replacement, purchase or withdrawal.
- All returns must be sent by registered post with AB.
- For returns you stand for return shipping. Pack Tera return just as you received it and save the receipt for your shipment. Once your return is administered, you will receive confirmation of this via email. The administration is usually 3-5 business days after we received your return. 

Guldmakeriet
St Nygatan 37
211 37 Malmo
For questions: info@guldmakeriet.eu, 040-123 133

COMPLAINTS
- In case of complaints, we stand for the return shipping, but you have to put out for it as long. Pack Tera return just as you received it and save the receipt for your shipment. Once your return is administered, you will receive confirmation of this via email. The administration is usually 3-5 business days after we received your return.

- When you receive your goods, it is important that you immediately inspect this . When damaged packaging must be claimed immediately on site at the delivery point . We set high standards of quality and ensures that the products you ordered from us is delivered error-free. If you still receive a defective or wrongly supplied product, please contact Guldmakeriet as soon as possible but no later than 7 days. Describe the nature and please attach an image support if you are able .
- Defective products returned should be treated as if they were flawless and it is in all types of returns extremely important that the product is packaged in such a way that it can not be damaged .
- In cases where the cause complaints and errors can not be detected, a fee of SEK 200 : – + VAT + shipping return and handling cost for the case .
- For complaints apply Konsumentköplagen www.konsumentverket.se and in case of dispute arising Guldmakeriet National Board for recommendations .
For more informatiom please visit the Consumer Agency’s website, www.kov.se.